At CECOR, we know that time is money—especially in manufacturing. That’s why we’re constantly looking for ways to make life easier for our customers. Whether you're trying to find the right sump cleaner, troubleshoot, or get quick specs on a mixing station or dispenser, waiting on a reply shouldn’t slow down your workflow.
That’s why we’ve introduced Chatbase, a smart AI chatbot trained on CECOR’s product catalog, manuals, and common customer questions. It’s live on our website now—and it’s changing the way we support you.
What Is Chatbase?
Chatbase is an AI-powered chatbot that lives right on our website. But unlike generic chatbots, Chatbase is trained specifically on CECOR’s equipment, use cases, and customer support history. Think of it as a support technician who never sleeps—and knows everything about our product line.
5 Ways Chatbase Helps Our Customers
1. Instant Answers, Anytime
Whether it’s after-hours or during your third shift, Chatbase is available 24/7 to answer questions about sump cleaner capacity, part compatibility, maintenance tips, and more.
2. Speeds Up Tech Support
Before submitting a service ticket, many customers can now resolve their issue in seconds with Chatbase. It links directly to manuals, videos, and spec sheets so you can get what you need without digging.
3. Reduces Downtime
Need to check whether a tilt cart will fit under your conveyor? Ask Chatbase. It helps reduce guesswork—and costly downtime—by giving you real-time data and recommendations.
4. Guides New Customers
For CNC shops new to fluid handling systems or coolant maintenance, Chatbase acts like an onboarding assistant—helping them learn about the best equipment for their specific needs.
5. Always Getting Smarter
Every interaction helps Chatbase get better. As more questions are asked, the chatbot fine-tunes its knowledge, ensuring future users benefit from increasingly accurate responses.
Why CECOR Chose Chatbase
Our customers are busy—whether you're on the shop floor, managing maintenance, or making purchasing decisions. We chose Chatbase because it lets us bring our knowledge base to you, right when you need it. No hold times. No waiting for an email reply. Just fast, relevant support.
It also helps our team focus on more complex customer needs by taking care of routine inquiries automatically.
Try It Out
Visit www.cecor.com and look for the chat icon in the bottom right hand corner. Whether you’re checking specs, looking for a manual, or comparing sump cleaner models, Chatbase is ready to help.